Thank you for choosing a Freedom Pet Pass pet door. All pet doors are inspected prior to leaving our facility.We trust your pet will enjoy many trouble free years using your Freedom Pet Pass pet door.
Your new pet door comes with a 3-year limited warranty against product malfunction due to manufacturing or parts defects.The Freedom Pet Pass 3-year warranty does not apply to failure as a result of accidental damage, mishandling, or abuse.Furthermore, we do not warranty pet door performance when installed improperly.
PLEASE NOTE:
Any damage to the canvas coated thermal pet flap or any other part of the pet door due to your pet chewing or otherwise destroying the integrity of the product is classified as pet damage and is not covered under this warranty.
Return Policy
Freedom Pet Pass takes pride in providing only quality, energy-efficient pet door products. If you are not 100% satisfied with your purchase, you may return the item within 30 days of delivery subject to the following return policy.
All returned items must arrive in an unused like-new re-sellable condition. The items must be in the original packaging and must contain all hardware and documentation (including original instructions and warranty paperwork). Pet doors that have been installed are not returnable therefore forfeit any refund.
Items returned in like-new re-sellable condition will be issued credit for the purchase price of the returned item.Original shipping is non-refundable.Return shipping is the responsibility of the customer.
Freedom Pet Pass inspects each return and upon passing inspection refunds are processed and delivered in a timely manner.
Privacy Policy
If you have questions or concerns regarding this statement, you should first contact us by e-mail at: info@freedompetpassdirect.com. Postal mail inquires should be directed to:
Privacy Department Freedom Pet Pass Dog Door Co. 3104 Old Kawkawlin Rd Bay City MI48706
Purchasing
PayPal requires information from the user during our purchase process. A user must provide PayPal with contact information such as name, email, billing address and financial information such as credit card number and expiration date. This information is used for billing purposes and to complete the customer's purchase. If we have trouble processing a purchase, the information is used to contact the user.PayPal Privacy Policy
Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site.Once the user closes their browser, the cookie terminates within 7 days. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time during that visit to our site.If a user rejects the cookie, they may still view our web site.The only drawback to this is that the user will be limited in some areas of our web site.
Links
This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites.We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.This privacy statement applies solely to information collected by this web site. This privacy statement covers the use of cookies by freedompetpassdirect.com only and does not cover the use of cookies by any other web site.
Log Files
We use IP addresses to analyze trends, administer the site, track user's movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Customer Service
We communicate with users to provide requested services and in regards to issues relating to their purchase or questions they may have.We reply via email or phone, in accordance with the user’s wishes.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web site.
Third Party Intermediaries
We use a PayPal to bill users for goods and services.This company does not retain share, store or use personally identifiable information for any secondary purposes. Please be aware that when you are placing an order, you will be directed to the third party site for collection of your payment information.Upon the successful completion of your credit card payment, the credit card processing company will provide us with the approval to facilitate the remaining details of your online order.
Security
This Web site takes every precaution to protect our users' information.When users submit sensitive information via the web site, their information is protected both online and off-line.
When PayPal asks users to enter sensitive information such as credit card number, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.
While we use SSL encryption to protect sensitive information online, in certain areas of our web site, the third party credit card processing company that we work with, also uses SSL encryption to protect our customer’s information when they leave our web site. In addition, we also do everything in our power to protect user-information off-line. Furthermore, all employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time a new policy is added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. If users have any questions about the security at our Web site, users can send an email to: info@freedompetpassdirect.com
Supplementation of Information
In order for this web site to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources.
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change.In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:
